Shipping policy
Shipping Policy
Last Updated:16/09/26
At t-store, we want your shopping experience to be simple and hassle-free. This Shipping Policy explains how we process, ship, and deliver your orders.
1. Shipping Methods
We currently offer the following shipping options:
- Standard Shipping:9AM TO 9PM ON BUSINESS DAYS
- Express Shipping: 9AM TO 9PM ON WORKING DAYS
- Cash on Delivery (COD): NOT AVAILABLE
Orders are shipped through trusted third-party courier and delivery partners.
2. Order Processing Time
Orders are generally processed within [PROCESSING TIME].
Our order processing days are Monday–Friday BUSINESS DAYS, excluding public holidays.
Once your order has been processed and shipped, you will receive a confirmation with tracking details where available.
3. Delivery Timeframes
Estimated delivery times are:
- Standard Shipping: MONDAY TO FRIDAY BUSINESS DAYS
- Express Shipping: [BUSINESS DAYS]
Delivery times are estimates and may vary depending on your location, courier availability, weather, holidays, or other circumstances beyond our control.
4. Shipping Costs
Shipping charges are calculated based on your order, delivery location, and selected shipping method.
- Standard Shipping: SHIPPING COST
- Express Shipping: [SHIPPING COST]
- Free Shipping: [ORDER VALUE/CONDITIONS, IF APPLICABLE]
Any applicable shipping charges will be displayed at checkout before you complete your purchase.
5. Tracking Information
Once your order has been shipped, we will provide tracking information through [EMAIL/SMS/WHATSAPP/WEBSITE], where available.
Please allow [X HOURS/DAYS] for tracking information to become active after your order is dispatched.
6. Delivery Issues and Delays
While we work to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances such as:
- Incorrect or incomplete delivery addresses
- Courier or logistics issues
- Severe weather conditions
- Public holidays or peak shopping periods
- Natural disasters or other unforeseen events
- Customer unavailability at the delivery address
If your order is significantly delayed or appears to be lost, please contact us at [EMAIL ADDRESS] with your order number so we can assist you.
7. Incorrect or Damaged Deliveries
If you receive an incorrect, damaged, or visibly tampered package, please contact us at [EMAIL ADDRESS] within [7 DAYS] of delivery.
Where possible, please provide your order number and clear photographs/videos of the package and product. We will review the issue and provide assistance according to our Returns and Refunds Policy.
8. International Shipping
T-STORE [DOES/DOES NOT] currently offer international shipping.
If international shipping is available:
- Delivery times may vary depending on the destination country.
- Additional customs duties, taxes, or import charges may apply.
- Any customs duties or import charges are the responsibility of the customer unless otherwise stated.
- International deliveries may be subject to customs clearance procedures that can cause additional delays.
International shipping costs and available destinations will be shown at checkout where applicable.
9. Contact Us
If you have any questions about your order or shipping, please contact us:
T-STORE
Email: tstoree@gmail.com
Customer Support: 6281632486
Business Hours: 9AM TO 5PM.
We’re happy to help with your order and delivery questions.